Terms of Service

Last updated: January 31, 2025

These Terms of Service ("Terms") govern your access to and use of the CORE platform operated by Waterside Commercial Finance, Inc. ("Company," "we," "our," or "us"). By accessing or using CORE, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use CORE.

2. Description of Service

CORE is a credit origination platform designed for institutional lenders. The platform provides tools for document management, workflow automation, credit analysis, and memo generation for complex lending transactions.

3. Account Registration

To use CORE, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Be at least 18 years old
  • Have the authority to bind your organization to these Terms

You are responsible for all activities that occur under your account.

4. Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Upload malicious code or interfere with platform operations
  • Attempt to gain unauthorized access to our systems
  • Use the platform for any fraudulent or deceptive purposes
  • Reverse engineer or attempt to extract source code
  • Share account credentials with unauthorized parties

5. Data Ownership and Rights

Your Data

You retain all rights to the data you upload to CORE. By using our platform, you grant us a limited license to process your data solely to provide and improve our services.

Our Platform

CORE, including its software, design, and content, is owned by Waterside Commercial Finance, Inc. and protected by intellectual property laws. Nothing in these Terms transfers ownership of our platform to you.

6. Confidentiality

We understand that you may upload sensitive financial information to our platform. We maintain strict confidentiality of your data and implement appropriate security measures. Our data handling practices are described in our Privacy Policy.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may suspend service for maintenance, updates, or circumstances beyond our control. We will provide reasonable notice when possible.

8. Fees and Payment

Access to CORE requires a paid subscription. Fees are specified in your service agreement. Unless otherwise stated:

  • Fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may modify pricing with 30 days' notice

9. Disclaimer of Warranties

CORE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED. YOU USE THE PLATFORM AT YOUR OWN RISK.

Our platform provides tools to assist with credit analysis, but all lending decisions remain your responsibility. CORE does not provide financial, legal, or investment advice.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WATERSIDE COMMERCIAL FINANCE, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Waterside Commercial Finance, Inc. and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of CORE or violation of these Terms.

12. Termination

Either party may terminate the service agreement with 30 days' written notice. We may terminate immediately if you breach these Terms. Upon termination, your access will be revoked and we will provide a reasonable period to export your data.

13. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes via email or platform notification. Continued use after changes become effective constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

15. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.
  • Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
  • Waiver: Failure to enforce any right does not waive that right.
  • Assignment: You may not assign these Terms without our consent.

16. Contact Information

For questions about these Terms, please contact us at:

Waterside Commercial Finance, Inc.
Email: legal@watersidecf.com