Privacy Policy

Last updated: January 31, 2025

Waterside Commercial Finance, Inc. ("we," "our," or "us") operates the CORE platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our credit origination platform.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

  • Account information (name, email, company, phone number)
  • Professional information related to loan origination activities
  • Communications you send to us
  • Information submitted through forms on our platform

Information Collected Automatically

When you access our platform, we automatically collect:

  • Log data (IP address, browser type, pages visited, time spent)
  • Device information (hardware model, operating system)
  • Usage patterns within the platform

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send technical notices, updates, and administrative messages
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption, multi-tenant data isolation, and comprehensive audit trails.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Professional advisors (lawyers, accountants, auditors)
  • Regulatory authorities when required by law
  • Business transferees in the event of a merger, acquisition, or sale

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Data portability

Cookies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Waterside Commercial Finance, Inc.
Email: privacy@watersidecf.com